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Privacy Policy

1. Introduction

PMP Auto Services Ltd (“we”, “us”, “our”) is a professional garage with over 15 years of experience, offering car servicing, repairs, tyres, brakes, clutches, and engine diagnostics in Attleborough. We comply fully with UK GDPR in handling your personal data from website visits, bookings, or communications.

2. Data Controller & Contact

PMP Auto Services Ltd
29 Haverscroft Industrial Estate, New Road, Attleborough, Norfolk NR17 1YE
 01953 798292 ·  info@pmpautoservices.co.uk

3. Personal Data We Collect

  • Enquiry/booking forms: name, email, phone, vehicle details, service required, optional images

  • Communications: data shared via phone, email, or in-person

  • Website analytics: anonymised IP addresses, device/browser data, pages visited, session duration—only essential and performance cookies (no advertising or profiling cookies used)

4. How We Use Your Data

  • Provide quotes, complete bookings, and deliver car services including MOTs, tyres, brakes, diagnostics, and repairs

  • Send confirmations, reminders, invoices, and follow-up

  • Improve site performance through anonymised analytics

  • Retain records for legal, insurance, VAT, and warranty requirements

5. Legal Basis for Processing

  • Contractual necessity: to perform services you request

  • Legitimate interests: to operate, enhance, and market our business

  • Consent: for optional communications

  • Legal obligation: to retain records for statutory reasons

6. Data Sharing

We do not sell or rent your data. It may be shared with:

  • Service providers (hosting, email, analytics) under GDPR agreements

  • Regulatory, insurance, or warranty bodies, if legally required

7. Cookies & Tracking

  • Essential cookies: required for forms and navigation

  • Performance cookies: anonymised analytics only
    No advertising, profiling, or third-party tracking cookies used

8. Data Retention

  • Service and enquiry data: retained for up to 7 years

  • Anonymous analytics logs: deleted after 24 months with aggregated data kept as needed

9. Your Rights

You have the right to: access, correct, delete, restrict, or export your data; withdraw consent; raise a complaint with the ICO. Contact us to exercise your rights.

10. Security

We use SSL encryption, secure UK hosting, access controls, firewalls, and staff training. While no system is completely secure, we adhere to best practice standards.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. Continued use of our site implies acceptance. The Effective Date is provided above.

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